GMA104 Operational Review System

Introductory Pricing Ends Sunday 10th May

This complete Operational Review System gives you a simple, structured, and manageable way to meet GMA104 — without adding unnecessary workload.

It brings together everything you need to:

• Keep your policies and procedures up to date
• Show clear evidence of ongoing review
• Ensure policies are actually implemented in daily practice

At the centre of this system is a practical 3-year rolling review cycle, supported by a clear process that aligns with current licensing expectations.

What’s included:

 GMA104 Operational Review Policy
A clear, ready-to-use policy that:

• Meets Licensing Criterion GMA104
• Aligns with GMA103 (staff and whānau input)
• Defines scheduled and triggered reviews
• Outlines roles, responsibilities, and documentation expectations

 Operational Review Guide
A practical “how-to” guide that walks you through:

• What operational review is (and what it’s not)
• How to carry out reviews efficiently
• When to review (including trigger events)
• How to gather staff and whānau feedback
• How to record outcomes and monitor changes

It keeps the process focused, realistic, and fit for purpose — not overly complex.

 Includes practical examples and scenarios to support understanding

 3-Year Operational Review Calendar
A done-for-you review schedule that:

• Spreads workload across three years
• Covers key Health & Safety, Curriculum, and GMA areas
• Includes annual Emergency Management Plan review
• Clearly links to relevant licensing criteria

Also includes space to layer in:

• Internal evaluation (optional)
• Quality practice reviews aligned with Te Ara Poutama

Why this works

This system is designed to reflect what ERO is now looking for:

• Regular, structured review of operational policies
• Evidence that policies are current and implemented
• Input from staff and whānau where appropriate
• A focus on improvement when needed

It avoids unnecessary documentation and keeps the focus on what actually matters in practice.

Who this is for

• Centre Managers and Owners
• Services preparing for ERO
• Teams wanting a clearer, simpler review process
• Services moving away from traditional internal evaluation models